Privacy Policy
Privacy Policy for the Food Delivery Service
Effective Date: 2025-06-12
Last Updated: June 12, 2025
Thank you for choosing to be part of the ValGo platform (“ValGo,” “we,” “us,” or “our”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you interact with our logistics optimization services, whether through our website, mobile application, or APIs.
If you have any questions or concerns about our practices or about your personal data, please contact us at [email protected].
- Introduction
ValGo is a technology-driven logistics optimization platform headquartered in Vilnius, Lithuania. Our services allow restaurants, couriers, and businesses to coordinate and cluster deliveries efficiently. Through data intelligence, we aim to reduce cost, maximize courier earnings, and improve last-mile delivery efficiency. - Scope of This Privacy Policy
This Privacy Policy applies to:
- Our website: www.valgo.lt
- Mobile Apps (IOS & Android)
- All services and APIs offered by ValGo
- Communications, including customer support, email, and marketing
This policy covers all personal data processing activities under our control and aligns with Regulation (EU) 2016/679 (General Data Protection Regulation). - Information We Collect
We collect different categories of data depending on your relationship with us:
- Personal Information
Collected when you create an account, interact with us, or use our services:
- Full name
- Email address
- Phone number
- Language preferences
- Payment method details - Courier Data
Applicable to registered couriers:
- Real-time and historical location data (GPS)
- Route history and delivery patterns
- Work hours, performance metrics - Business Client Data
For restaurants, retail stores, and partners:
- Business name and registration details
- VAT ID or tax number
- Physical location
- Number of orders placed
- Delivery preferences - Technical & Usage Data
Automatically collected via cookies and analytics tools:
- IP address and browser type
- Device identifiers and operating system
- Referring/exit URLs
- Crash reports and performance diagnostics
- Purpose of Data Processing
We process your data strictly for legitimate business purposes, including:
Purpose | Legal Basis | Description |
Service Delivery | Contract | To operate ValGo’s logistics platform, assign orders, track performance, and facilitate delivery |
Account Management | Contract | Creating and maintaining your user/courier/business profile |
Communication | Legitimate Interest / Contrast | To contact you about your orders, support queries, or policy changes |
Payment Processing | Contract | To manage billing, refunds, and payouts securely |
Route Optimization | Legitimate Interest | Analyzing the courier location and demand to assign efficient delivery paths |
Security and Compliance | Legal Obligation / Legitimate Interest | Detecting fraud, enforcing terms, and fulfilling legal duties |
Analytics and Improvement | Consent / Legitimate Interest | Monitoring and enhancing platform performance and user experience |
Marketing | Consent | Sending relevant promotional offers, updates, or newsletters |
- How We Share Your Data
We may share your information with the following parties:
- Internal Teams
Operational, engineering, finance, and customer service teams with role-based access control - External Service Providers
We engage third parties for secure payment processing, data hosting, and analytics, including:
- Stripe, PayPal, or similar, for encrypted payment processing
- AWS or EU-based data centers - for cloud hosting
- Google Analytics / Firebase - for app usage statistics - Couriers & Businesses
For successful deliveries, we may share:
- Customer contact information with couriers
- Courier ETA and basic identity with customers
- Order fulfillment details between restaurants and couriers - Legal Obligations
We may disclose personal data if required:
- By public authorities or law enforcement
- For tax, employment, or compliance-related matters
- To protect the rights, property, or safety of ValGo and its users.
- Data Transfers Outside the EEA
All personal data is stored on servers located within the European Economic Area (EEA). If any data is processed outside the EEA, we use:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data transfer agreements with GDPR-compliant countries or entities
- Data Retention
We retain your data only as long as necessary for the purposes stated above:
Data Type | Retention Period |
User accounts | Retained for the duration of the active account or until a deletion request is made. |
Payment and transaction data | 10 years (accounting/legal compliance) |
Courier route and performance data | Up to 90 days, unless required longer for service quality analysis. |
Marketing and communication logs | Until consent withdrawal or up to 2 years |
After the expiry of retention periods, your data will be securely deleted or anonymized.
- Your Rights Under GDPR
You are entitled to exercise the following rights:
- Right to Access – Request a copy of your personal data
- Right to Rectify – Correct inaccuracies or incomplete data
- Right to Erasure – Ask for deletion of your data (“right to be forgotten”)
- Right to Object – Opt-out of direct marketing or certain processing
- Right to Restrict Processing – Pause processing during a dispute
- Right to Data Portability – Receive your data in a machine-readable format
- Right to Withdraw Consent – For marketing or optional features at any time
- Right to Lodge a Complaint – With the State Data Protection Inspectorate (VDAI) in Lithuania or your local supervisory authority
To exercise any of these rights, please email: [email protected] - Security Measures
We maintain strict security standards, including:
- Secure login
- Role-based access to data
- Regular data backups and audits
- Intrusion detection and firewalls
Despite our efforts, no digital platform can guarantee 100% security. Please use strong passwords and notify us immediately of any unauthorized access. - Location Data
In order to effectively provide our logistics and delivery services, ValGo collects and processes geolocation information from users (such as delivery customers or couriers). This data includes your precise or approximate location, which may be obtained through GPS, IP address, Wi-Fi access points, or mobile tower data.
We collect location data only when it is technically necessary — for example, to:
- Determine delivery destinations
- Optimize routing and delivery clustering - Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember user preferences
- Analyze usage trends
- Personalize content
- Improve system functionality
Types of Cookies Used:
- Essential cookies (required for functionality)
- Analytics cookies (e.g., Google Analytics)
- Marketing cookies (used only with consent)
You can manage your preferences through our cookie consent banner or browser settings. - Children’s Data
ValGo services are not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided data to us, please contact us for removal. - Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via:
- Email notification
- A prominent notice on the website or app
Please review this policy periodically for updates. - Contact Us
If you have any questions, feedback, or privacy-related complaints, contact us:
ValGo
UAB "ValGo"
Vilnius, Lithuania
Email: [email protected]
Phone: +370 (678) 73 974
You may also contact.
State Data Protection Inspectorate (VDAI)
https://vdai.lrv.lt
Phone: +370 5 279 1445
Email: [email protected]
